Sales & Customer Service
PeopleKeys can provide your sales and customer support people with information and insight designed to make them more effective motivators and communicators. Specifically designed report sections of the DISC Profile that deal with all aspects of selling and support from establishing rapport to closing a deal will maximize the potential in your sales and customer service departments.
Maximize your sales force
Our DISC Profiles containing the PeopleKeys Sales and Communication reports section provide participants with a greater understanding of their inherent selling and communication style, and then provides insights on how they can determine and appropriately react to the buying styles of their customers and clients. This information allows participants to more effectively influence, motivate, convince and ultimately close more deals, move more product or sell more services.
Join the revolution
Join the growing number of companies and businesses who have used behavioral selling to revolutionize their sales and customer service. PeopleKeys can provide you with a wealth of additional resources you can use to train, motivate and maximize your people.
Understand your customers
Every person, buyers and sellers alike, will have their own personality style. Each person will act and communicate according to their inherent behavioral style. Your sales people will instinctively communicate with their clients based on their own behavioral style, just as your clients will react according to theirs.
Being able to recognize the selling style of your sales people and correctly identify the personality styles of your clients and customers will give you valuable insight you can use to establish rapport, open lines of communication, build trust, motivate and sell.
Our PeopleKeys DISC Assessments will allow your sales force to recognize their selling strengths and limitations and provide them with the ability to adapt their styles to meet the specific needs of your customers and clients.
Manpower Inc. (NYSE: MAN) is a world leader in the employment services industry: the $21 billion company offers employers a range of services for the entire employment and business cycle.
Manpower's worldwide network of 4,400 offices in 82 countries and territories enables the company to meet the needs of its 400,000 clients per year, including small and medium size enterprises in all industry sectors, as well as the world's largest multinational corporations.
The focus of Manpower's work is on raising productivity through improved quality, efficiency and cost-reduction across their total workforce, enabling clients to concentrate on their core business activities.
PeopleKeys was able to provide Manpower with the ability to quickly identify their top sales performers throughout Europe. It also allowed them to identify those candidates who could quickly adapt and immediately begin to add to the bottom line, once hired.
PeopleKeys was able to deliver an online solution that could cross international borders, and was instantly available whenever and wherever it was needed.
PeopleKeys has been working with the Business Information Services Division (BISD) of Federated Investors. Since 1955, millions of investors in the United States and around the globe have relied on Federated Investors, Inc. (NYSE: FII) for world-class investment management. Federated has grown to become one of the nation's largest investment managers with more than $407 billion in assets under management.
PeopleKeys partnered with Federated to help them build stronger, more productive teams. In addition to our PeopleKeys reports, we provided a combination of on-site training, onboarding videos and manage-ment consulting that helped to increase productivity by maximizing the strengths of their current employees.
PeopleKeys allowed Federated to improve team performance and efficiency: as a result, even during times of economic downturn, when many firms were forced into hiring freezes and layoffs, Federated was able to gain over $100 billion in assets without the need to increase staff or out source. Federated remains in position to take advantage of future growth opportunities. By improving communication and productivity, Federated Investors has increased their assets under management 25%, which translates into over $100 billion.
PeopleKeys surveyed the Business Information Services Division (BISD) of Federated Investors and found the following:
- 96% believed PeopleKeys could impact every level of the business.
- 98% experienced an increase in their communication skills.
- 99% rated the quality of PeopleKeys systems, software and materials to be excellent.
True2Form Collision Repair Centers was founded in 1998 by collision industry veterans who wanted to bring cutting edge operations and managerial practices to the auto body industry. Since then, True2Form has grown to become one of the largest collision repair companies in the eastern United States, with forty locations in Maryland, North Carolina, Ohio and Pennsylvania.
With their focus on providing the best customer service in the industry, True2Form recognized the importance of hiring the best employees. With 40 locations across four states, True2Form needed a system that was flexible, easy-to-use and understand.
PeopleKeys provided them with a hiring solution that allowed them to filter a large candidate pool and deliver only the best employees for each position.
PeopleKeys was also able to provide True2Form with customized training for sales and customer service. Rex Dunn, Owner and CEO of True2Form believes that "Everyone needs to understand their customer's personality style to ensure the best in customer service."
With their commitment to hiring and training the best employees, True2Form has rapidly grown into one of the largest collision repair companies in the eastern united states.
The Bair Foundation
The Bair Foundation is a non-profit foster care agency which has successfully cared for and treated children, teens and families for over 40 years. The Bair Foundation is a recognized leader in the field of therapeutic foster care, and has 31 offices operating in seven states. The Bair Foundation strives to offer more children and teens with safe, secure, and nurturing living experiences that uphold Christian values and promote healing and growth.
As a social services provider, The Bair Foundation is part of an industry with unusually high turnover. In an effort to reduce the signigicant cost that accompanies turnover, The Bair Foundation looked to PeopleKeys for a solution. In the course of one year, PeopleKeys was able to reduce unfavorable turnover by 50%, saving The Bair Foundaton $1,143,563*
PeopleKeys in now involved in every aspect of The Bair Foundation's hiring process including:
- Nationwide candidate search on Monster and CareerBuilder
- Filtering search results to deliver only the best candidates
- Interview questions based on assessment results
- Ongoing training once a candidate has been hired
* Based on one-hundred new hires. 50% decrease in turnover while using the PeopleKeys system to reduce the interview to hire ratio.
Celtic Healthcare, Inc. is a leading multi-state, full-continuum home healthcare services provider. Celtic offers a comprehensive array of home health-related services, through an integrated multi-organizational approach. Celtic Healthcare was named the #1 Large Company in the 2007, Best Places to Work in Western Pennsylvania.
PeopleKeys was able to provide Celtic Healthcare witha total solution which includes: hiring, team building, retention, sales and customer service training.
PeopleKeys uses a proprietary diagnostic tool to gain an accurate image of the attitudes, motivators and corporate culture that exists in a given workplace. With this information, we can identify existing problems, as well as spot potential areas of concern within an organization. The sytem also provides critical information necessary to improve employee morale and productivity.
When staff are properly trained, motivated and placed in positions that maximize their strenghts, they are more likely to stay longer, work harder and take pride in their work. When PeopleKeys surveyed the employees at Celtic Healthcare they found that...
- 96% believed that Celtic tries hard to improve the quality of customer service.
- 97% would recommend Celtic Healthcare to their friends and family.
- 100% said they have a strong sense of individual ownership in the care and service they provide.